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Human Resource Management (HRM)

This course equips administrative and managerial staff with the tools to lead and manage staff efficiently and in federal compliance.  Employee documentation, Child Labor Laws, conducting interviews, and employee handbooks are just some of the many topics covered.  Participants are provided with resources to develop and refine their own leadership traits as well as explore methods in reducing employee turnover, directing staff meetings, and coaching their staff in providing outstanding customer service.

Topics Include:

•    Training Programs

•    Employee Documentation

•    Goal Setting and Performance Reviews

•    Leadership, Mentoring, and Communication

•    Reducing Turnover

•    Harassment and Violence in the Workplace

•    Outstanding Customer Service

Take this class to for credit towards the Certified Rink Administrator Designation!